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Account Manager (Agency)
Berkshire (Full Time, Permanent)
£30,000 - £35,000 / Year
Account Manager (Agency) - Berkshire
TVH Marketing Solutions are pleased to be working in partnership with our client a based in the Thames valley.
Our client who are a progressive agency that require the Agency Account Manager to have gained their experience within a similar filed so that they can hit the ground running.
The Agency Account Manager will manage the development and production of agency jobs; working independently under general supervision from the Client Services Director/Account Director. Projects are inclusive of operations and financial management elements. Strong communication skills are required as you will be in daily contact with clients and team-members, face to face, by phone and in writing. You are the representation of Volume with the client and should present a confident, knowledgeable and professional image.
As well as continuing to work with our world-class portfolio of B2B technology clients, AI and robotics is opening up new opportunities in multiple sectors – beauty, luxury brands, retail, construction, healthcare, education, utilities and automotive.
Key responsibilities and accountabilities
 Take total responsibility for the control of all work for your clients, ensuring its timely progress through Volume and that it achieves and exceeds the expectations of your clients

 Ensure through efficient administration systems and close monitoring of suppliers that all jobs are carried out efficiently and to a high standard

 Be confident in building relationships with clients

 Maintain and from time to time review operational procedures being used on your clients. Recommend and
implement process improvement aligned to company goals

 Review all jobs on completion both internally through assessment and externally in a client summary

 Develop a central co-ordination role for your team providing accurate briefing and ensuring information is
available when required by own team and other departments

 Be aware of and monitor client’s marketing activity and that of their competition, developing an
understanding of market dynamics, and client/competitor strategies and objective

 Develop campaign plans

 Prepare creative briefs, utilising input from the client and appropriate team members

 Ensure that all accounting procedures are efficiently adhered to for Volume and your clients

 Monitor accuracy of invoicing and payment of invoices by clients; maintain awareness of client expenditure
month on month. Ensure profitability of projects

 Provide accurate information for Account Director’s or Client Services Director’s forecasts each month

 Anticipate and develop solutions to quality or cost problems

 Seek out profit and new sales opportunities

 Actively develop cross-department team spirit and involvement in your client’s activities

 Participate in client planning and development process

 Demonstrate a growing understanding of all aspects of marketing

 Participate in client presentations

 Identify new business opportunities with existing and new clients

 Train and mentor junior team members on daily tasks if required

 Analysis/problem assessment

 Communication

 Customer service focus

 Meeting facilitation/meeting leadership

 Negotiation

 Organisational awareness

 Persuasiveness/sales ability

 Teamwork/collaboration

 Work standards

 Written communication

In return you will have the opportunity to gain experience and develop a career path with one of the UK’s most progressive agencies.