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Account Manager (Agency)
Berkshire (Full Time, Permanent) £30,000 - £35,000 / Year
Account Manager (Agency) - Berkshire
TVH Marketing Solutions are pleased to be working in partnership with our client a based in the Thames valley. Our client who are a progressive agency that require the Agency Account Manager to have gained their experience within a similar filed so that they can hit the ground running. The Agency Account Manager will manage the development and production of agency jobs; working independently under general supervision from the Client Services Director/Account Director. Projects are inclusive of operations and financial management elements. Strong communication skills are required as you will be in daily contact with clients and team-members, face to face, by phone and in writing. You are the representation of Volume with the client and should present a confident, knowledgeable and professional image. As well as continuing to work with our world-class portfolio of B2B technology clients, AI and robotics is opening up new opportunities in multiple sectors – beauty, luxury brands, retail, construction, healthcare, education, utilities and automotive. Key responsibilities and accountabilities Take total responsibility for the control of all work for your clients, ensuring its timely progress through Volume and that it achieves and exceeds the expectations of your clients
Ensure through efficient administration systems and close monitoring of suppliers that all jobs are carried out efficiently and to a high standard
Be confident in building relationships with clients
Maintain and from time to time review operational procedures being used on your clients. Recommend and implement process improvement aligned to company goals
Review all jobs on completion both internally through assessment and externally in a client summary
Develop a central co-ordination role for your team providing accurate briefing and ensuring information is available when required by own team and other departments
Be aware of and monitor client’s marketing activity and that of their competition, developing an understanding of market dynamics, and client/competitor strategies and objective
Develop campaign plans
Prepare creative briefs, utilising input from the client and appropriate team members
Ensure that all accounting procedures are efficiently adhered to for Volume and your clients
Monitor accuracy of invoicing and payment of invoices by clients; maintain awareness of client expenditure month on month. Ensure profitability of projects
Provide accurate information for Account Director’s or Client Services Director’s forecasts each month
Anticipate and develop solutions to quality or cost problems
Seek out profit and new sales opportunities
Actively develop cross-department team spirit and involvement in your client’s activities
Participate in client planning and development process
Demonstrate a growing understanding of all aspects of marketing
Participate in client presentations
Identify new business opportunities with existing and new clients
Train and mentor junior team members on daily tasks if required
Competencies Analysis/problem assessment
Customer service focus
Meeting facilitation/meeting leadership
In return you will have the opportunity to gain experience and develop a career path with one of the UK’s most progressive agencies.